Reference

Commands

492 documented Aurora commands.

tag

Send a saved canned response.

Ticketstags
tag create

Save a canned response staff can send with one command.

Ticketstags create
tag delete

Delete a canned response.

Ticketstags delete
tag list

List the canned responses in this server.

Ticketstags list
tag staffonly

Restrict a canned response to support staff.

Ticketstags staffonly
ticket add

Give someone access to this ticket.

Ticketstickets add, tkt add
ticket claim

Claim this ticket.

Ticketstickets claim, tkt claim
ticket close

Close the ticket you are in.

Ticketstickets close, tkt close
ticket closerequest

Ask the person who opened the ticket to confirm closing it.

Ticketstickets closerequest, tkt closerequest
ticket config

Open the settings menu for a ticket panel.

Ticketstickets config, tkt config
ticket delete

Delete this ticket channel outright.

Ticketstickets delete, tkt delete
ticket escalate

Move this ticket to another panel and its team.

Ticketstickets escalate, tkt escalate
ticket history

Recent ticket events in this server.

Ticketstickets history, tkt history
ticket info

Show details of the ticket you are in.

Ticketstickets info, tkt info
ticket panel clone

Copy a panel, including its roles and form.

Ticketstickets panel clone, tkt panel clone
ticket panel create

Create a new ticket panel.

Ticketstickets panel create, tkt panel create
ticket panel delete

Delete a panel. Its open tickets are kept.

Ticketstickets panel delete, tkt panel delete
ticket panel list

List every ticket panel in this server.

Ticketstickets panel list, tkt panel list
ticket panel send

Post a panel here, or post one message offering several panels.

Ticketstickets panel send, tkt panel send
ticket panel update

Refresh an already-posted panel with its current settings.

Ticketstickets panel update, tkt panel update
ticket remove

Take away someone’s access to this ticket.

Ticketstickets remove, tkt remove
ticket rename

Rename this ticket channel.

Ticketstickets rename, tkt rename
ticket reopen

Reopen a closed ticket.

Ticketstickets reopen, tkt reopen
ticket settings

Show how a panel is configured.

Ticketstickets settings, tkt settings
ticket setup

Set up a ticket panel through a guided prompt.

Ticketstickets setup, tkt setup
ticket stats

Ticket totals and a staff claim leaderboard.

Ticketstickets stats, tkt stats
ticket transcript

Save a transcript of this ticket.

Ticketstickets transcript, tkt transcript
ticket unclaim

Release a claimed ticket.

Ticketstickets unclaim, tkt unclaim